The face of retail pharmacy looks very different today from a few years ago, and front-of-shop retailing is a major driver of growth, according to a presentation on True Growth in the Front Shop: Retail Trends in Pharmacy at the Canadian Association of Chain Drug Stores (CACDS) conference in Vancouver in a session presented by Scott Cameron, principal at McKinsey and Company. Read more

While customer satisfaction is at the heart of any successful retail business, in the era of social media, developing a culture of care, being open and honest, and paying attention to “demon customers” are vital. Read more

Pharmacist Ian McNeil, who since 2010 has purchased three pharmacies, is in the process of developing a succession plan for his business. Read more

As businesspeople, pharmacists recognize that it is important to ensure products and services generate revenue and turn a profit. As healthcare professionals, however, they often find it difficult to discuss price with a patient. Read more

Good workplace design, in addition to the successful implementation of technology in your pharmacy, can help you gain full value from new technologies. Read more

The number of people with diabetes is skyrocketing. It’s estimated that by 2020, close to one in three Canadians will be living with either prediabetes or diabetes. Partner content Read more

Approximately 90 per cent of adult Canadians have at least one major risk factor (dyslipidemia, hypertension, cigarette smoking, sedentary lifestyle, high alcohol intake, obesity, diabetes) for coronary artery disease (CAD). Read more

"The test of a good coach is that when they leave, others will carry on successfully." Read more

The Canadian Foundation for Pharmacy (CFP) is delighted to announce Dr. Jake Thiessen as the 2014 Pillar of Pharmacy Award recipient. He joins other distinguished past winners for his life-long commitment andcontribution to the profession of pharmacy in Canada. Read more

Sometimes you just have to think outside the community. For Rob Perry, Curtis MacIntyre and Kathy Spurell, that statement is not a play on the well-known business adage “think outside the box,” it’s a reality. Read more

Nazlin Khamis’s transformation of Chilliwack Pharmasave from a traditional community pharmacy into a speciality compounding, natural and home health destination has evolved over 27 years and a series of four renovations and reorganizations. Read more