It’s not unusual for customers at Omar Alasaly’s Victoria, B.C. pharmacy to make an about face at the frontshop cash and beeline it to the dispensary for a flu shot or a medication review. Read more

We recently expanded and renovated our Minden Pharmasave to position ourselves to compete against other big brand chains, create new revenue streams to offset losses from the reduction of generic drug rebates in Ontario, and improve the level of service to customers. Read more

When it comes to staff training, pharmacy owner Bob Mehr is a firm believer in the well-worn adage: “you have to spend money to make money.’’... Read more

International travel is increasing in popularity among Canadians. There are millions of trips each year to international destinations... Sponsored by Sanofi Pasteur Read more

When an employee’s performance is an issue, managers assume: • “They” are the problem • It is an attitudinal issue on the part of the employee • Reprimanding/reprisal or negative consequences are the best solution Read more

Despite the well-known fact that influenza vaccination is associated with major public health benefits, the rate of immunization with flu vaccine in Canada in 2012 was only 29 per cent. Read more

Pharmacists and physicians in the community setting have historically communicated mostly for the purpose of Read more

With the way things are going today with lower rebates on generic drug prices and more government regulations, pharmacies now more than ever need to diversify to generate new businesses and streams of revenue. Read more

During my studies and internships at school I was exposed to many of the aspects and applications of the profession such as compounding, hospitals, family health teams and community pharmacy. Read more

In a business environment of falling revenues, pharmacist Brenda O’Leary believes pharmacies must focus on meeting the specific needs of customers, whether they’re compounds for high-performance athletes, vitamins and NHPs, or injections, medication reviews and assessments. Read more

If anyone knows the value of first-rate customer service, it’s Pat Piquette, who for 35+ years has been a pharmacist and store manager for the Lovell Drugs chain in eastern Ontario. Read more