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Donnie Edwards on building a customer service culture
Donnie Edwards co-owner of Boggio & Edwards IDA, talks about making exceptional service a daily experience for customers.
In Sync Video Series #5: The first important call
Take a look inside the appointment process, a cornerstone of the ABM model.
Pharmacists help travellers get on their way safely
Pharmacists are the ideal go-to resource for health-conscious explorers.
Pharmacists help travellers get on their way safely
Pharmacists are the ideal go-to resource for health-conscious explorers.
Welcome to the new Innovation Hub section available for you here. This exclusive section is filled with videos, features and resources including practical tips.
Watch: The new OTC nasal corticosteroids
Partner content
The introduction of nasal corticosteroids as OTCs is a game changer for both allergy sufferers and the pharmacists who counsel them on managing their symptoms.
By Mike Boivin BSc.Phm. Patient education is a key component of pharmacy practice. Pharmacists are Read more
By Shelley Diamond, BScPhm The skin offers a window to what is happening inside Read more
By Carlene Oleksyn, BSP Pharm, CTH A friend sent me a text the other Read more
Every pharmacy – whether a small independent or large chain outlet – should have a violence-in-the-workplace policy to safeguard employees... Read more
Making the community a priorityAfter graduating from Dalhousie’s College of Pharmacy, Krista could have set up practice anywhere. However, she chose to purchase her own pharmacy in a small community.
By Dayle Acorn It’s one thing to be a part of getting a good idea Read more
Data collection and analysis must improve in order to respond to the demands of a changing pharmacy practice. Read more
This should have been the happiest of times. Would-be pharmacy owner John was the winner of a bid for a new pharmacy, and he was excited to settle in and get working. Read more
An initiative to help pharmacists better connect with patients with mental health and addictions issues Read more
Bonnie and Jim Hauser opened Hauser’s Pharmacy in Dunnville, Ont. in 1980. Their eldest son Read more
By Talbot Boggs Sometimes life presents opportunities you just can’t refuse. Cristina Privado wasn’t Read more
At his Eagle Creek Village pharmacy in Greater Victoria, Michael Forbes built an adjacent walk-in clinic that he leases to physicians. Just weeks after opening, it was entirely full with new patients. Read more
