Canadian pharmacists need to continue to promote their expanding scope of practice, offer a gold standard of service, and keep the patient at the centre of all decisions if they are to retain their reputation as one of the most respected healthcare professionals. Read more

When it comes to staff training, pharmacy owner Bob Mehr is a firm believer in the well-worn adage: “you have to spend money to make money.’’... Read more

While customer satisfaction is at the heart of any successful retail business, in the era of social media, developing a culture of care, being open and honest, and paying attention to “demon customers” are vital. Read more

Many patients do not achieve their blood glucose targets using traditional self-monitoring of blood glucose (SMBG). Read more

A minor ailments program is a formalized service in which patients are encouraged to consult the community pharmacist, rather than their primary care physician, for management of a defined list of minor ailments. Read more

When an employee’s performance is an issue, managers assume: • “They” are the problem • It is an attitudinal issue on the part of the employee • Reprimanding/ reprisal or negative consequences are the best solution Read more

There are many challenges and concomitant opportunities for pharmacists today ‐ forcing a change from product distribution to patient care and disease management... Sponsored by ScriptPro Read more

Sometimes you just have to think outside the community. For Rob Perry, Curtis MacIntyre and Kathy Spurell, that statement is not a play on the well-known business adage “think outside the box,” it’s a reality. Read more

Nazlin Khamis’s transformation of Chilliwack Pharmasave from a traditional community pharmacy into a speciality compounding, natural and home health destination has evolved over 27 years and a series of four renovations and reorganizations. Read more

As it matures, the pharmacy profession must create a new and greater value proposition for patients, placing them at the centre of the healthcare system with pharmacists acting as the quarterbacks of their care. Read more

I want to become a strong advocate for our profession, especially in terms of helping patients understand what pharmacists can do for them. Read more