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Resistance to change: Understand it. Prevent it. Bust it.


Why is change so difficult? Why are so many pharmacists still struggling with the idea of expanding their professional role? What’s coming in the way? Why is it so challenging to get staff to effect the change you want?


By Hani Kafoury, MA Psychology



Change is not easy, as several psychological and emotional dynamics get in the way of transforming yourself and others. Research shows that up to 80 per cent of change in organizations fails!


You can more effectively manage the people side of change and obtain the results you’re after. The journey involves looking at the ROADMAP, the TRAVELLERS, and the GUIDE, all of which are integral components of any successful change initiative.


To manage change effectively, you need to understand the powerful psychological processes at work. There are time-tested strategies that minimize resistance to change and further engage all the people in your operation in the change process.


True change involves…


  • A clear understanding of the psychological processes that can enhance or hinder you from achieving the change you seek.
  • An appreciation of how different personalities experience and cope with change differently, and what to do about it.
  • Strategies to gauge your people’s readiness for change, and communication principles that will help you fully engage them in the change to get the results you’re after.

Hani Kafoury, MA Psychology, is the president of Tranzition Consulting Services.