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Grand Avenue Pharmacy stays ahead of the curve

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Ian Kruger (University of Saskatchewan, 1997) practised in various locations after his graduation, including Nunavut, before settling in Cochrane, AB, west of Calgary, where he opened Grand Avenue Pharmacy in 2010. His wife Mia is the pharmacy’s compounding technician. Ian is the go-to expert for his patients’ compounding needs.

 

By Ian Kruger BSc.Phm.

Photo courtesy of the Cochrane Eagle

I credit our success at Grand Avenue Pharmacy to being ahead of the curve. My partner, Kelly Kimmett, has been in business in Cochrane for 26 years, and many of the staff members have been by his side the entire time.

Our business has grown steadily and we currently have four pharmacists, six techs, a business manager, and three natural health consultants. We also have a naturopathic doctor who practises in our store along with an RN who provides a number of services, including foot care, reflexology and other therapies.

Last summer, Shiv Nijjar, a young clinically minded pharmacist, joined us. He was among our pharmacy team, including our business manager, attending the Pharmacy U conference last year in Vancouver.

A few key takeaways from the conference pointed out the importance of offering clinical services, ways to market them, and strategies for staff to help promote them within the work environment. This made a huge impact on how we practise pharmacy in our store.

After attending the Pharmacy U session that focused on developing a travel clinic, Shiv and our business manager put in much time and effort in implementing and building the Grand Avenue Travel Clinic, offering a high quality travel clinic, and allowing our customers to stay in Cochrane rather than travel to the city to receive this service.

In the future we plan to add a Certified Diabetes Educator, as well as a refined focus on veterinary compounding, and continue to fine-tune the quality service our customers have come to expect and deserve.