For Mohamed Walji, ScriptPro robotic dispensing systems have been a “godsend” for his business.
By Talbot Boggs
The pharmacy owner installed his first ScriptPro robot in 2009 and has been adding systems to higher-volume-prescription stores in his network of 10 Ontario Pharmasave pharmacies ever since. Now, ScriptPro is almost a prerequisite for his existing and future stores.
Why ScriptPro? For efficiency, reliability and great service! “I really wanted to do something in my pharmacies that would allow me to differentiate myself from my competitors,” Walji says. “That was customer service. Being able to automatically fill 200 to 300 scripts a day frees up my staff to spend individual time with customers, talking to them, performing consultations and other services like Meds Checks. All the steps of filling a prescription – getting the drug, sorting, counting, bottling, labelling and then checking by a pharmacist – are eliminated, and there are a lot fewer errors as well.”
Walji had tried other manufacturers but has continued to come back to ScriptPro for its great service. “There’s a 24/7 customer service line you can call and the company provides regular preventive maintenance checks. ScriptPro, with its efficiency, quality and great service, is a no-brainer.”