Pharmacy U

COVID-19. Pharmacists on the frontlines. Phil Hauser – “When the going gets tough, the tough get going!”

Phil Hauser image1

by Phil Hauser BSc.Phm.



We’ve been using the adage “when the going gets tough, the tough get going.”


While we’ve seen family friends and industries shutter and quarantine, our stores are going strong.


In fact, I think the prospect of keeping busy and responding to the pressure and stress has been able to keep many pharmacies keen and focused on the task at hand. This pace can’t keep up forever, and anticipating and countering burnout amongst staff is a serious consideration for me. We are splitting into two teams, where we can. Neither we nor our patients can afford to be in quarantine for two weeks and shutter the pharmacy.


We have, however, recognized that we not only serve an operational purpose to fulfill the need for medication, but in this environment we also must remember the reasons we entered the healthcare field, which is to care for and better patients’ lives and health outcomes. With the tremendous stress that the pandemic is applying to everyday life, we wanted to be a ray of sunshine on an otherwise gloomy day.


We have partnered with local flower producers and are distributing flowers to every customer, both delivery and in-store, across our stores. Our partners have been extraordinarily generous as they see the vision for positive mental health patterns in our community. Anecdotally, we’ve had several patients either break down in tears or struggle to hold them back when surprised with our flowers. Truly a wonderful and happy moment for all involved.


We’ve always been able to give patients medication, but to give them happiness has renewed the spirits of my staff and helped us focus our purpose in these gloomy times.


Hauser’s Pharmacy has proudly served the community of Dunnville, Ont. since 1980, when Bonnie and Jim Hauser took full ownership and successfully built their business for nearly 30 years. Their eldest son and current owner, Phil Hauser, worked alongside his parents for a number of years before eventually taking ownership of the family business in 2007.