Vancouver Convention Centre (West)
1055 Canada Place
The conference is restricted to persons 18 years of age and older.
Anyone under the age of 18 will not be admitted.
Visitor Code of Conduct
8:30 – 9:30 A.M.
There is growing momentum for a community pharmacy care model that has been proven to increase patient adherence levels 30% over national averages, improve professional satisfaction for pharmacy staff members, and yield results that support a sustainable pharmacy practice. Don’t miss this important session on a new community pharmacy model that produces wins for patients, employees, and the pharmacy.
Presented by Jesse McCullough, Rite Aid’s Director of Pharmacy Initiatives and Business Development
Skincare and the role of the pharmacist – A new area of growth and patient care (1.0 CEU)
9:40 – 10:40 A.M.
Pharmacists often are the first health professionals to be consulted about a skin condition and together with a growing compilation of products focusing on skin appearance, clinical knowledge of skin assessment, treatment and the business case is extremely important. This session will identify your patients’ skin appearance concerns with a focus on fine wrinkles, uneven skin tone and scarring, including cosmeceutical and cosmetic skincare options, OTC dermatological therapies, and ways to integrate the cosmetician or beauty consultant to create a value-added service experience for your patients. We will also review examples of skincare service business models that can produce results for your patients and your pharmacy.
Presented by Aaron Sihota, clinical instructor (focus area Dermatology) at the faculty of pharmaceutical sciences at UBC and community pharmacist
Synchronizing the medications of your patients with multiple, chronic conditions can help this cohort increase adherence levels, and thus, improve their health outcomes. But the benefits don’t stop there. Shifting your chronic patients to a synchronization program also shifts your staff’s focus from passively filling prescriptions at the ad hoc request of customers to allowing you to work proactively with a predictable workload. Learn how pharmacist Bryan Gray has implemented such a program at his pharmacy.
Presented by Brian Gray, pharmacy owner
Your senior patients for the most part have specific, and fairly common and predictable needs. But how well do you design and communicate what your pharmacy has to offer to these patients? Learn how to make your pharmacy an ideal choice for senior patients and their caregivers. In this session, we will discuss ways to tailor your pharmacy’s services to provide seniors with improved health outcomes and ways to make their lives and those of their caregivers easier and more comfortable, all while creating a very loyal patient population.
Presented by Miguel Lopez-Dee, Pharmasave pharmacy owner
Pharmacists are delivering an increasing number of vaccines in their practice. This includes not only many routine adult immunizations, but also travel-related vaccines. Every pharmacist should be comfortable discussing the prevention and protection against common travel-related illnesses. This session will review some of the key counselling tips and resources to begin offering basic travel health services. We will demonstrate that every pharmacist can provide some travel-health services, reduce the travel-related risks of patients, while increasing front shop, dispensing and expanded services’ income.
Presented by Michael Boivin, CommPharm Consulting Inc. clinical pharmacist consultant
11:10 A.M. – 12:10 P.M.
Your patients with diabetes can realize tremendous benefits from a simple, but effective exercise plan. Leading diabetic educator, Dr. Michael Riddell, will help you better understand how different types of exercise influence blood glucose levels and how you can develop a simple and effective exercise plan tailored to fit your patients’ lifestyle, and designed to help them achieve their A1c and quality-of-life goals.
Presented by Mike Riddell, York University professor (School of Kinesiology & Health Science and Muscle Health Research Centre
Being able to effectively sell your services is a key to survival in the ultra-competitive pharmacy environment. This session will focus on highly practical sales skills to help you sell not only your currently funded expanded service programs but also programs where patients will need to pay for the service. The goal is for every pharmacist to leave with some sales techniques to engage their patients and demonstrate how their services will address patient needs. Sales is one of the only skills that can help you grow your business and improve the health of your patients.
Like most Canadians today, pharmacists are faced with a myriad of investment choices and financial service advisory alternatives. This workshop will provide an introductory overview of the Canadian financial services industry and better prepare the would-be pharmacist-investor for financial success. After attending this session, you will have a greater understanding of the ABCs of financial planning. Get ready to learn!
Presented by Mike Jaczko, KJ Harrison portfolio manager & partner
There are more opportunities for you to improve the health and comfort of your senior patient population beyond medication management. In this session, discover how to build a network of resources to help seniors manage a number of conditions common in their cohort. As a pharmacist, you can become a key healthcare contact in the lives of your senior patients by advising and directing them to services such as physiotherapists, audiologists, home healthcare providers and suppliers. Once you become such a trusted and valued healthcare resource to your patients, they will reward your pharmacy with their loyalty.
Presented by Iris Krawchenko, pharmacist-consultant
12:10 – 1:50 P.M.
There is no doubt that recent trends present challenges to the current way of doing business in retail pharmacy. Our panel will discuss the evolving industry, ways to overcome current challenges, and emerging opportunities for your pharmacy practice.
2:20 – 3:20 P.M.
Dry Eye Disease is a highly prevalent, chronic, and progressive inflammatory medical condition. In this session you will learn how you can screen for this common disease in your patients. We will also discuss developing care plans, including counselling for OTC and prescription options, when to refer patients to an eye care professional for a full ophthalmic assessment, and how to follow up with your patients to ensure they achieve optimal results from treatment. Come and learn how to help your patients with Dry Eye Disease and grow this practice area in your pharmacy.
Many people suffer from poor sleep quality, greatly affecting their overall well-being. The good news is that pharmacists can contribute to their patients’ quality of life with an effective, patient-valued consultation service. In this session we will discuss educating patients on effective sleep hygiene and integration into their lifestyle, choosing quality sleep products, understanding the role of medications in assisting sleep disorders, using wearable devices for monitoring sleep cycles, and screening patients to identify those in need of assistance.
Presented by Dr. Alan Low, associate professor at the faculty of pharmaceutical sciences at UBC
All pharmacies enter into a variety of agreements as part of their ongoing business. Owners need to be aware that all agreements signed create rights in your favour and obligations you must fulfill. This workshop will enlighten you to fully understand the benefits and rights as well as the costs and obligations associated with signing contracts such as these: Pharmacy Provider Agreements; Wholesale Supply Agreements; Banner Agreements; and commercial leases.
Transitioning your pharmacy to strategic use of efficient, appointment-based services can yield a number of potent outcomes. How do you mine and refine higher quality healthcare for your “top ten per cent”? Those patients most in need represent two-thirds of your chronic prescriptions and most of your profit, but this group can also paralyze dispensaries during periods of peak demand. Learn how your pharmacy can experience better labour productivity, fresh predictable revenue opportunities, and deeper personal relationships with your patients without costly or complex technology investments. Some basic principles and tools will help you build your pharmacy model around your “ten per centers” right away.
Presented by Jim Danahy, CustomerLab CEO & Chris Juozaitis, Adhere Rx Inc. chief clinician
3:30 – 4:30 P.M.
The path to success for your patients and your pharmacy is a combination of education, coaching and high-margin revenue opportunities. With Canadians averaging one course of antibiotics every 18 months, there is intense interest in probiotics to mitigate the adverse effects of antibiotics. This session will review newly published clinical studies and a provide balanced view of how to recommend probiotics in this situation, and offer pharmacists a new platform on which to base therapeutic care options to improve the health of both patients and pharmacy.
Presented by Dragana Skokovic-Sunjic, clinical pharmacist & NAMS Certified Menopause Practitioner
This session will focus on helping pharmacists develop customized strategies to identify common goals and benefits for physician–pharmacist collaboration. Issues surrounding physician practices will be reviewed to highlight their potential impact on acceptance of pharmacy services and to demonstrate different approaches that can mutually benefit pharmacists and physicians. This case-based session will empower pharmacists to engage physicians on the value of pharmacy services to improve patient care and reduce the time physicians spend on managing common drug-related issues. Each pharmacist will leave with some simple, yet effective approaches to improve pharmacy service uptake by physicians.
Stress urinary incontinence affects women at various life stages and can have a significant impact on health and well-being. Pharmacists can help women make the connection between stress urinary incontinence and pelvic floor health and provide advice and support. It is important to know how to start a conversation because few women mention incontinence to their healthcare providers. This session will review the assessment and management of stress urinary incontinence, the role of pelvic floor health and ways this can be achieved, and strategies to help pharmacists engage with women on this sensitive topic to improve their health outcomes.
Presented by Marko Tomas, pharmacist, Women’s College Hospital
In addition to improved adherence results and workflow efficiencies, implementation of a medication synchronization program allows for a richer pharmacist-patient relationship to be established. The resulting pharmacist-patient interactions will provide the platform for the resolution of complex drug therapy problems, preventive medicine to be adequately recommended, and diagnostic and counselling services to be offered to those in need. Learn how to unleash a host of opportunities to enhance patient outcomes and build pharmacy revenue through appropriate recommendations to your patients.
Presented by Bryan Gray, pharmacy owner
Michael Boivin is a clinical pharmacist consultant, continuing education developer and president of CommPharm Consulting Inc. In 2009, he left full-time pharmacy practice to pursue a career in continuing education and consulting. He has developed in excess of 250 accredited continuing education activities for pharmacists, family physicians, specialists, and allied healthcare professionals.
Jim Danahy is CEO of AdhereRx Inc., Director of Howe Sound Pharmacy in Gibsons BC, and Program Director of The Centre of Excellence in Retail Leadership at York University. He is a business productivity expert with extensive experience in community pharmacy across North and South America. AdhereRx Inc specializes in workflow design, pharmacy technologies, management dashboards, training and coaching to improve both patient outcomes and pharmacy profitability. AdhereRx is also co-owner of Howe Sound Pharmacy (HSP) in Gibsons British Columbia, an award-winning clinical pharmacy, research & training centre, and beta site for the BC government’s advanced PharmaNet2 medication management & documentation system. Together, AdhereRx and HSP are investing to devise and field-test innovations that make modern medication management radically more accessible and efficient to deploy in community pharmacies.
Bryan Gray is a practicing pharmacist, certified diabetes educator, pharmacy owner, and consultant working and living in Thunder Bay, ON. Bryan completed his pharmacy education at Dalhousie College of Pharmacy in Halifax, NS. Upon graduation he began his Masters in Business Administration at Lakehead University. He has been an active advocate in the profession: committee member for the Ontario Pharmacists’ Association, Board member with the Canadian Foundation for Pharmacy, Pharmacy Practice Plus Blogger, and CPJ journal author. Bryan has been recognized for his accomplishments with awards including: OPA – Commitment to Care and Service Leadership Award; CAPSI – Guy Genest Passion for Pharmacy Award; CPhA – New Practitioner of the Year Award. Bryan’s practice and research interests involve program development and integration of point of care testing.
Mike Jaczko, a pharmacist by background, is a portfolio manager and partner at KJ Harrison, an independent investment firm located in Toronto that provides advice and investment strategies to high net worth individuals and their families. Mike has over 32 years of mergers and acquisitions experience with Canadian retail stores and over 20 years of experience in the Canadian wealth management industry. Mike acts as a trusted advisor to pharmacy owners on matters associated with wealth management pertaining to estate, corporate structure, tax planning and insurance as well as general succession matters. Mike also advises on strategy associated with preparing, valuating and negotiating the sale of Canadian retail pharmacy businesses.
Christopher Juozaitis is the chief clinician at AdhereRx Inc. As a co-founder and clinical director of the company, he tailors workflow and clinical practice solutions to help each pharmacy leader improve patient outcomes. With more than 30 years of experience in both the clinical and business sides of retail pharmacy, Chris teaches pharmacists how to create and sustain atmosphere that is compassionate while providing vital services, information and education to staff and patients. He managed several pharmacies in Canada before taking a 50% stake in one of the country’s most advanced clinical pharmacies, Howe Sound Pharmacy.
Iris has 31 years of combined experience in community pharmacy ownership, management, long-term care, hospital and primary care family health team practice. She develops continuing education programs to help pharmacists understand and integrate pharmacy services to improve patient care with achievable business wins. Iris is a former owner of Dell Pharmacies, a group of 17 pharmacies, past president of the Ontario College of Pharmacists, and has been honoured with the Pharmacist of the Year Award from the Ontario Pharmacists’ Association.
Miguel Lopez-Dee is a community pharmacist and owner of a Pharmasave Health Centre in Burnaby, BC. A graduate of pharmacy in UBC, he has worked in community, hospital, and corporate pharmacy settings, with a keen interest in advocacy, expanding pharmacists’ scope of practice, and the development and implementation of patient care programs and professional services. In 2014, Miguel and his wife (also a pharmacist) were the recipients of the Commitment to Care and Service Award for Rookie of the Year.
Alan is a clinical associate professor with the Faculty of Pharmaceutical Sciences at UBC, course coordinator of the pharmacy management course; manager, reimbursement and medical affairs with Servier Canada; and also an instructor and course developer with the School of Health Sciences at the Justice Institute of BC (JIBC). In a previous role, Alan led the design, development, implementation and management of the Pharmacy Practice Model’s Initiative (PPMI) in Alberta as well as the design and implementation of the BC Medication Management Project (BCMMP). He is a co-editor and author of the recently released Pharmacy Management in Canada textbook.
Jesse McCullough is Rite Aid’s Director of Pharmacy Initiatives and Business Development. His goal is to develop interventions for the benefit of pay-for-performance partners, empower pharmacists to practice to their fullest extent, and establish and cultivate provider relationships. He previously served as in the Clinical Services departments at Rite Aid and Brooks Eckerd where he was involved in the development and execution of a number of initiatives including pharmacist based immunizations, medication therapy management programs, and various disease state management programs.
Dr. Riddell (Michael) is a professor in the School of Kinesiology & Health Science and Muscle Health Research Centre at York University and senior scientist at LMC Diabetes & Endocrinology in Toronto. His research interests are focused on the metabolic and hormonal responses to exercise and stress in diabetes, publishing over 120 original research papers and 18 book chapters on the topic. Michael is the recipient of the York University Faculty of Health Established Career Research Award (2012) and is considered an international expert on exercise management and diabetes.
Aaron Sihota is a clinical instructor and course coordinator with a focus area in cosmetic dermatology at the Faculty of Pharmaceutical Sciences at UBC. He is a nationally recognized pharmacy leader who actively promotes care innovation and change leadership as a front-line community pharmacist in Vancouver. Aaron has served as a strategic consultant in the establishment and implementation of clinical pharmacy services in new pharmacies as well as in developing clinical tools for pharmacists to navigate the regulatory and payer environment. He recently co-founded Pharmacy Leaders of Tomorrow (PLoT), a platform dedicated to fostering business practice innovation and entrepreneurship in new pharmacists, which is the first of its kind in Canada. Aaron serves as a voting member of the College of Pharmacists of BC Community Pharmacy Advisory Committee and is the recipient of the 2015 Canadian Foundation for Pharmacy Wellspring Leadership Award.
Dragana Skokovic –Sunjic is a clinical pharmacist with Hamilton Family Health Team, a teaching associate with the Faculty of Pharmacy, University of Toronto SPEP Program, and NAMS Certified Menopause Practitioner. She is also a resource speaker for the CHSE (Continuing Health Science Education) program at McMaster University in Hamilton. Dragana’s areas of expertise are NHPs and women’s health, with a special interest in probiotics. For her work in health education and unique approaches, Dragana has been the recipient of numerous awards.
Marko Tomas is a pharmacist with a keen interest in ambulatory care, women’s health, and education. He completed his Bachelor of Science in Pharmacy at the University of Toronto Leslie Dan Faculty of Pharmacy and went on to complete an ambulatory care pharmacy practice residency at Women’s College Hospital. Marko currently holds an adjunct lecturer appointment with the University of Toronto and provides care to patients within general internal medicine clinics at Women’s College Hospital.
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