JW Marriott Parq Vancouver
39 Smithe Street
The conference is restricted to persons 19 years of age and older.
Anyone under the age of 19 will not be admitted.
Visitor Code of Conduct
8:30 – 9:30 A.M.
Like other predominantly labour-intensive and analogue-based sectors before it (such as banking, manufacturing, retail, travel), healthcare is finally starting to modernize and bring new value to patients and society at large, enabled by new care models and business models that digital health technologies are opening up. The future of health will mean entirely new ways to understand and address people and their health needs in a manner that is:
1. Proactive, anticipatory and even predictive rather than reactive;
2. Continuous, integrated and holistic, rather than episodic, intermittent and fragmented;
3. Personalized, intelligent, and highly configurable rather than analogue, crude and one-size-fits-all (none);
4. “Digi-cal” and decentralized rather than predominantly physical and institution-centred;
5. “People-powered” rather than passive, paternalistic and clinician-driven; and
6. Focused on outcomes and value rather than costs and inputs.
Any one of these 6 shifts is a massive amount of change coming to key players in the health system – including pharmacies and pharmacists – that were not designed, built nor groomed to rapidly adopt at this pace or scale. Dr. Zayna Khayat, future strategist with SE Health, and faculty with Singularity University Exponential Medicine, will provide an overview of how new digital tools, consumer pull and unsustainable business models are accelerating the shift towards a future of health(care). She will draw from exciting case examples in pharmacy and other areas of health(care) from across the globe and end with a call to action on steps you can take now to accelerate the path to the future of health.
Presented by Zayna Khayat
9:40 – 10:40 A.M.
Pharmacists are becoming adult immunization champions in Canada. In most provinces they can actively screen adults for immunizations, prescribe/recommend and inject patients. This session provides the current adult vaccine recommendations using highly practical patient cases. It explores how pharmacists can integrate vaccine screening and recommendations into their practice to maximize this service as well as protect patients and their community from these common and serious vaccine-preventable conditions.
Presented by Michael Boivin
Can the way you simply frame decisions for your patients with diabetes lead to enhanced patient outcomes and accelerated financial growth for your pharmacy? Patients don’t often see the immediate benefits from following what they see as restrictive diets and arduous blood glucose monitoring schedules. How can we re-frame the conversation utilizing the field of behavioral economics for targeted, high-value conversations that can lead to a higher-perception of service value and greater engagement from the patient on a diabetic care plan? Using case vignettes, we will explore how you can effectively help your patient’s improve their medication adherence and blood glucose monitoring, while unlocking novel clinical service revenue opportunities for your pharmacy.
Presented by Aaron Sihota
Like many pharmacists, you may yourself why you need a financial advisor. This session will show you. Here you’ll learn how wealth managers differ from investment managers, the fiduciary duties of the different types of advisors, how to select the right type of advisor for you, and how to prepare for a meeting with a potential advisor.
Presented by Mike Jaczko
In the area of probiotics, the growing body of research and our understanding of how the microbiota impacts the host’s health and recovery from disease are growing rapidly. This presentation briefly describes the history of probiotics, the types of probiotic products currently available, the indications for probiotics, and application in daily pharmacy practice.
Presented by Dragana Skokovic-Sunjic
11:10 A.M. – 12:10 P.M.
Community pharmacists continue to see more patients inquiring about travel health recommendations/vaccinations in their practice. International travel by Canadians is projected to continue to rise, with travel to “less developed regions” such as Latin America and South East Asia becoming more popular. This session is designed to assist pharmacists in expanding their knowledge and skills related to improving care provided to patients travelling internationally. Community pharmacists are in a unique position to help patients travelling abroad to fully prepare them by recommending appropriate immunizations, medications, and over the counter products, as well as to provide them with travel advice and prevention strategies.
Presented by Ajit Johal
The pharmacist is in an excellent position to provide education and to help patients with the management of obesity and its chronic complications. In this session, we will review the latest Canadian obesity guidelines, discuss how goal-setting with the patient, motivational interviewing and a health-coaching approach can help your patients reach their weight management goals and provide clinically appropriate revenue opportunities for your pharmacy.
Presented by Karen Riley
What makes patients choose your pharmacy over another when they can walk into any pharmacy with their prescription and walk out with the exact same product? In an era of financial disruption to the pharmacy industry, proving our value to patients, payers and government beyond just dispensing products is critical. How do pharmacists measure up in an Internet-based culture of convenience when patients are asking, “What’s in it for me?” We will explore the changing landscape of pharmacy practice and how you can implement changes to increase patients’ “take home value” of your services and the ensuing patient loyalty that comes with high value pharmacy.
Presented by Carlene Oleksyn
Exiting your pharmacy business starts with maximizing its value long before introducing it to the market. Achieving maximum value while minimizing your tax burden takes years to achieve. In this session, you’ll learn to identify the main focuses for your exit strategy, the professional help you will require, how to build your business while executing an exit strategy, and how to recognize and avoid possible deal killers.
Presented by Max Beairsto
This session will help guide pharmacist recommendations to enhance the clinical outcomes of patients suffering from chronic venous disease. The program will review novel therapies and the current evidence supporting the value of implementation. Strategies to overcome common barriers and workflow issues will also be discussed.
Presented by Fabio De Rango
12:10 – 1:50 P.M.
In Canada, the median age of menopause is 51. With the aging demographic, a large cohort of women will reach this age during the next decade. Menopausal symptoms can have a significant impact on women’s lives, as they often develop at a time when women may be supporting extended family, working fulltime and making other important contributions to society at large. Pharmacists are ideally positioned and have the responsibility to offer evidence-based information on managing menopausal symptoms.
2:20 – 3:20 P.M.
Diabetes is reaching an epidemic level in Canada. Many patients are not reaching the targets required to reduce the risk of diabetic complications. Pharmacists are ideally positioned to help to educate and manage patients with diabetes. With new technology, pharmacists and patients can collaborate to determine the strategies required to reach optimal patient outcomes. This session will explore how pharmacists can use their scope, skills and new SMBG technology to determine practical interventions to help manage patients with diabetes.
Pharmacists come out of school trained to be pharmacists, yet many are thrown into management and leadership positions without having any training, coaching or mentoring on how to be a leader and manage a dispensary team. Pharmacy practice requires high functioning teams which are efficient, cohesive, focused and high performing. How do we as leaders get there? We will explore what a high performance team looks like in pharmacy practice, how dysfunctions can disrupt a team, the stages of team formation and practical tips you can use right away with your own pharmacy team.
Younger people have always travelled throughout the world. An increasing number of millennial travellers are choosing exotic locations to immerse themselves in a destination rather than being mere tourists. The travel to many exotic locations places these young travellers at risk of serious travel-related diseases. This presentation will review many of the key issues associated with millennial travellers and provide the tools to develop relationships with this new group of clients.
The safety and efficacy of medications can vary significantly between patients as a result of genetic variability. As genomic screening technologies become more widely available, pharmacists are ideally suited to utilize such tools to optimize medication therapy management. The workshop is designed to prepare pharmacists to implement pharmacogenomics into daily practice. Participants will explore different cases and learn to interpret test results into actionable pharmacist recommendations that can enhance patient therapies and provide additional revenue streams for the pharmacy.
Presented by John Papastergiou
3:30 – 4:30 P.M.
Come October 2018, recreational cannabis will be legal across Canada. Although neither medical nor recreational is yet going to be distributed at community pharmacy level, pharmacists knowledgeable in cannabis can provide a valuable service to their patients in addition to providing their pharmacy with incremental billing and marketing opportunities. In this session, you’ll learn how pharmacists can assist patients in navigating both the medical and recreational cannabis landscape, guide patients in the decision-making and educate.
Presented by Michael Kani
The immune system of seniors may slow down but they don’t have to. Here’s how you can help them stay healthy with the high dose influenza vaccine. The high dose influenza vaccine significantly reduces risk in seniors not only from influenza but also from its complications. Health promotion and prevention in the pharmacy start with the right vaccination for the right person. This session will show pharmacists working in a busy setting how you can help your senior patients understand the importance of getting the high dose influenza vaccine.
Presented by Darin P. Cherniwchan
There are thousands of natural health products on the market making a wide variety of health claims. But how do you differentiate between entirely unproven marketing claims and quality evidence-backed products that can improve the health outcomes of your patients? We’ll discuss how to find true quality natural health products that can enhance your patient’s therapy and alleviate their discomfort.
Presented by Amy Lamb
Pharmacy owner Fabio De Rango faced a tough problem at one of his pharmacies, which had grown to over 150 team members. His pharmacy team had grown, but his sales had plateaued, customer base had begun to shrink, and managing his team was becoming more and more difficult. So he decided to use his team members as an asset, not a roadblock. He got them to buy into a program he calls Life Changing Moments, which is about increasing team and customer engagement, with the goal of ultimately improving the customer experience. By changing the culture in his pharmacy to selling loyalty rather than products, his team engagement scores have soared and his professional services numbers across all three pharmacies have increased at over 100% for three years running, and all without using quotas.
Presented by Fabio De Rango
*Pending CCCEP accreditation
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