Pharmacy U

All posts tagged customer service

How to spread the word about your pharmacy services

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Gerry Spitzner
Suppose I told you I had developed a solution to one of your biggest life problems—the kind of problem that literally keeps you awake at night. Read more

What’s your Rx for customer success?

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Gerry Spitzner
Consumers' needs and expectations are constantly evolving in the healthcare market. But the one thing that’s never changed in any business is listening to your customers. Read more

Baby boomers and Millennials – how do you handle these different customers?

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Can retail pharmacies serve both baby boomers and millennials? That question was addressed by Vicky Applebaum and Millie Ho of Retail Category Consultants. Read more

5 tips you won’t want to miss to develop a culture of care

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While customer satisfaction is at the heart of any successful retail business, in the era of social media, developing a culture of care, being open and honest, and paying attention to “demon customers” are vital. Read more