Pharmacy U

All posts tagged customer service

3 key tips to help you become a more intuitive, customer-focused pharmacist

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Gerry Spitzner
Patient services are about applied health benefits, not just features. Read more

“What do you need?” Learning how to improve the patient experience.

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Gerry Spitzner
Consumers' needs and expectations are constantly evolving in the healthcare market. But the one thing that’s never changed in any business is listening to your customers. Read more

Got a new service? Now it’s time to spread the word

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Gerry Spitzner
Suppose I told you I had developed a solution to one of your biggest life problems—the kind of problem that literally keeps you awake at night. Read more

Care for ALL your patients

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Can retail pharmacies serve both baby boomers and millennials? That question was addressed by Vicky Applebaum and Millie Ho of Retail Category Consultants. Read more

Customer satisfaction – important for pharmacists too

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While customer satisfaction is at the heart of any successful retail business, in the era of social media, developing a culture of care, being open and honest, and paying attention to “demon customers” are vital. Read more