Pharmacy U

All posts tagged Gerry Spitzner

Retail pharmacy’s street fight in an online age

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Gerry Spitzner
We’ve seen remarkable change in our lifetimes, but what we’re experiencing now is different. It’s not just evolutionary change; it’s transformative change that requires us to alter our patterns of behaviour and learn new skills. Read more

3 tips to help you introduce a new patient service

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Gerry Spitzner
For many pharmacists, the process of launching a new patient service begins with the lightbulb moment when they conceive of a breakthrough idea. Read more

How to play the pharmacy numbers game

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Two chronic afflictions can kill your retail pharmacy business – too much inventory and high overhead. If they get out of control, either one can ruin your business. Today, you have no excuse for losing control. Read more

5 retail operations tech trends you need to keep an eye on

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While many pharmacists only encounter or look for trends once a year, it's clear that trends don't begin or end at the stroke of midnight on New Year's Eve. Read more

3 top tips to become more customer-focused

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Gerry Spitzner
Patient services are about applied health benefits, not just features. Read more

What’s your Rx for customer success?

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Gerry Spitzner
Consumers' needs and expectations are constantly evolving in the healthcare market. But the one thing that’s never changed in any business is listening to your customers. Read more

Blogpost: Get with the pharmacy business program

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The old saying “nothing remains constant except change itself” must have been written by someone well-versed in the day-to-day operations of retail pharmacy. Read more

Let them know! Patients want to hear about your services

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Gerry Spitzner
Suppose I told you I had developed a solution to one of your biggest life problems—the kind of problem that literally keeps you awake at night. Read more