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All posts tagged Pharmasave

Pharmasave Lillooet gets a much-needed facelift

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Carmen Pallot’s decision to renovate Pharmasave Lillooet was driven by her desire to not only modernize the business but to give the residents of the town of 2,300 in northern British Columbia a bright, warm and inviting place to shop. Pallot’s parents purchased the 500 sq. ft. pharmacy back in the early 1970s and ran it until Carmen took over in 1999. The store had become old and dated and last summer she did a complete renovation to improve the dispensary and generally give the store a much-needed facelift. Read more

We are family – Donnie Morrison’s 3 key takeaways to run a multi-generational pharmacy

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The 21st century pharmacy is unique. For the first time in history, it’s not uncommon for four generations to be working together in the same place at the same time. Read more

How to treat your patients like family

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In more than 30 years as a pharmacist, Mark Gayowski has maintained one guiding principle regardless of how much or how quickly the industry of pharmacy changes – always treat your patients like family. Read more

Chance opportunity leads to expansion and more services

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By Talbot Boggs

 

Sometimes life presents opportunities you just can’t refuse. Cristina Privado wasn’t thinking of expanding Memorial Pharmasave in Orillia, Ont. until the store attached to the pharmacy closed. “When the landlord informed me that the space was available, it suddenly struck me that this was the opportunity of a lifetime,” Privado says. “I approached my two co-owners and said, ‘if we’re going to do this, it’s now or never.’”

With an immediate doubling of the store to 2,200 sq. ft., Privado and her team had some decisions to make about how best to use the space. The original store, which opened in 2012, was almost all dispensary with only about 300 sq. ft. of front shop. The new space gave her an ideal opportunity to turn Memorial into a health centre focused on offering health-related, educational and other services and products to her broad customer base – millennials at the local Lakehead University and Georgian College, seniors, young families, patients from Orillia Soldiers Memorial Hospital and two group homes, and customers from neighbouring communities.

Privado completely revamped the front shop by enlarging the OTC area, adding a home healthcare section, giftware, fashion accessories, and creating a section containing Melissa & Doug educational toys for the children of the growing number of young families in her trading area. “We do have a lot of young families and saw this as another opportunity,” Privado says. “So far the reviews have been great.”

She also took the availability of the additional space to significantly upgrade and expand her suite of services. She added a second private consultation room specifically to accommodate a new Ideal Protein weight loss and management program and also introduced a complementary line: Walden Farms specialty, calorie, fat, carbs, gluten and sugar free food products. 

“We introduced Ideal Protein in my other store in Angus and got a lot of traction with it there, and felt it also would be very attractive to the large group of health-conscious consumers in the 30-65 age group,” Privado says.

The addition of the new counselling room has opened up space for Privado to expand her services to encompass injections, medication reviews, smoking cessation, compression therapy, methadone management and medication synchronization programs. “We’re currently implementing synchronization for patients with five or more chronic medications,” Privado says. “Coordinating refills of multiple medications at one time improves adherence and is a great convenience and comfort that patients really appreciate.”

She encourages compliance packaging for her large number of patients in two local group homes and from neighbouring communities, and provides delivery, home visits and MedChecks, order refills on smartphones through a Pharmasave app (a very popular option among her younger patients), and a Pharmasave rewards program.

Privado estimates the front shop business has risen by about 150 per cent since the addition was completed in February last year and she is gaining traffic and new customers each week. She has had to add staff to take care of the expanded front shop and the growing Ideal Protein program, and ensures that when the Pharmacist/manager is not working, at least one of the owners is on duty for consistency of staffing and a high level of service at all times.

“This means that our patients will see at least one of us each week, eight times a month, which is really important to give them that feeling of consistency and confidence and to develop loyalty both among existing and new customers,” Privado says. “This expansion truly was an opportunity of a lifetime that we’re really glad we took.”

 

The Facts:

Opening date: Feb. 2016

Store size: 2,200 sq. ft.

Investment: $225,000 total investment in the original store and the addition.

Services: Ideal Protein Weight Loss, injections, medication reviews, smoking cessation, compression therapy, methadone management, medication synchronization, delivery, in-home visits and MedChecks, compliance packaging, smartphone order refills, rewards program.

Employees: 1 FT pharmacist/manager, 3 PT pharmacists/owners, 1 FT pharmacy assistant, 1 FT front shop manager/Ideal Protein consultant, 1 PT pharmacy assistant. 

Hours: 9 a.m.-7 p.m. Mon – Fri; 9 a.m.-5 p.m. Sat; closed Sundays and holidays


Treating patients with addiction problems with respect

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The Respect Rx Pharmasave in Ottawa is not your ordinary community pharmacy. Read more

More than 30 years of supporting the community at Cloverdale Pharmasave

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Fred Cheng and his sisters literally “grew up” in the pharmacy business. Read more

Pharmasave supports “What’s your number?” hypertension campaign

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In support of Hypertension Canada’s “What’s Your Number?” campaign in May, Pharmasave locations across Canada are providing patient education and opportunities for blood pressure screening in their communities. Read more

Elsipogtog Pharmasave is a community-owned pharmacy with a difference

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Elsipogtog Pharmasave is a community pharmacy with a real difference – not only does it serve the community it’s in, it’s owned by the community it serves. Read more

Small but mighty Kawartha Lakes Pharmasave offers more services

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It may be small by the standards of today’s super-sized pharmacies, but Kawartha Lakes Pharmasave in Lindsay, Ont. is playing a big role in the operation of the Town and Country medical clinic. Read more

3 Maritime Pharmasaves realize workflow efficiencies with new layouts

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The old dispensary drug wall just isn’t what it used to be. Read more