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All posts tagged Staffing

9 key steps you’ll want to know to ensure a violence-free pharmacy

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Derek-Tweel
Every pharmacy – whether a small independent or large chain outlet – should have a violence-in-the-workplace policy to safeguard employees... Read more

3 sure-fire strategies to build engaged staff

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Over the past year I have asked my staff to pay particular attention to the reasons patients give for wanting to transfer their prescriptions to our pharmacy. Read more

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If anyone knows the value of first-rate customer service, it’s Pat Piquette, who for 35+ years has been a pharmacist and store manager for the Lovell Drugs chain in eastern Ontario. Read more

Ben Gunter’s 5 tips to enhance patient-centred care

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Photo by Ben Welland. To see more Ottawa editorial photography v
The opportunities to provide additional services to patients and enhance our value to them have never been greater. Read more

Donnie Morrison’s 3 key takeaways to run a multi-generational pharmacy

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The 21st century pharmacy is unique. For the first time in history, it’s not uncommon for four generations to be working together in the same place at the same time. Read more

8 top tips to set up a minor ailment program

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A minor ailments program is a formalized service in which patients are encouraged to consult the community pharmacist, rather than their primary care physician, for management of a defined list of minor ailments. Read more

Watch & Learn: Brenda Adams’ 7 top strategies for succeeding as an independent

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In little more than a decade, in a market dominated by larger chains, we’ve been able to build our independent pharmacy, Janzen’s, into a success... Read more

Pharmacist Jody Keller’s top 5 time management tips

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Time is of the essence, but managing time effectively can be a challenge. Time management is a skill that can be learned... Read more

Rick Brown is a pharmacy staff “whisperer”

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Whether you own one store or a chain of pharmacies, staffing is likely to be your largest expense, but also one of the major drivers of patients to your pharmacy. Read more

Watch & Learn: Omar Alasaly’s 5 top tips to get customers to buy into services

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It’s not unusual for customers at Omar Alasaly’s Victoria, B.C. pharmacy to make an about face at the frontshop cash and beeline it to the dispensary for a flu shot or a medication review. Read more