Pharmacy U

All posts tagged Staffing

How do you staff your pharmacy for success?

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Staffing_7135
Whether you own one store or a chain of pharmacies, staffing is likely to be your largest expense, but also one of the major drivers of patients to your pharmacy. Read more

Pharmacy Leader profile: Andrea D’Angelo found her calling in pharmacy staffing & recruitment

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Andrea D'Angelo
Passion for pharmacy and female pharmacy leadership exists in many different forms. Read more

Why do patients transfer to your pharmacy? Hint: it may have to do with your staff

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UpFront_PBMayJune17_Bregman
Let’s face it: your staff are the face of your business. If your employees are not happy, your patients will know it! Why are patients often treated poorly or made to feel like they are a bother? Most often it is from interacting with employees who are unhappy in their jobs and would rather be somewhere else. Read more

So, you want to own a pharmacy, Part 4 – Workflow and process engineering

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Pavi big_RESIZED
The workflow of a pharmacy is something that can have a huge impact on every aspect of your business from productivity and patient experience, to employee satisfaction. How does your pharmacy work? Is this something you’ve thought about or has it never crossed your mind? Read more

5 top tips to enhance your patient-centred care

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Photo by Ben Welland. To see more Ottawa editorial photography v
The opportunities to provide additional services to patients and enhance our value to them have never been greater. Read more

Do you have a violence-in-the-workplace policy?

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Derek-Tweel
Every pharmacy – whether a small independent or large chain outlet – should have a violence-in-the-workplace policy to safeguard employees... Read more

Customer service takes centre stage at Lovell Drugs

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If anyone knows the value of first-rate customer service, it’s Pat Piquette, who for 35+ years has been a pharmacist and store manager for the Lovell Drugs chain in eastern Ontario. Read more

How do you run a multi-generational pharmacy?

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The 21st century pharmacy is unique. For the first time in history, it’s not uncommon for four generations to be working together in the same place at the same time. Read more

Time management got you down? Here’s how to master it.

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Time is of the essence, but managing time effectively can be a challenge. Fortunately, time management is a skill that can be learned... Read more

5 top tips to market your in-store clinics

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Omar Alasaly
It’s not unusual for customers at Omar Alasaly’s Victoria, B.C. pharmacy to make an about face at the frontshop cash and beeline it to the dispensary for a flu shot or a medication review. Read more