Pharmacy U

Agenda & Education 2018

    Saturday, February 2, 2019

    International Centre
    Conference Centre Entrance
    6900 Airport Rd.
    Mississauga, ON
    L4V 1E8


    The conference is restricted to persons 19 years of age and older. Anyone under the age of 19 will not be admitted.

    Visitor Code of Conduct

Pharmacy U Toronto 2018 is now sold out!

To reserve your spot for Pharmacy U Toronto 2019, please email:

7:30 – 8:30 a.m. Registration & Breakfast
8:30 – 9:30 a.m. Opening Session – Harness the hurricane: adapt boldly, nimbly, quickly to extreme change  (0.75 CEU)* SOLD OUT 

category-icon-speakerDr. Mark DeVolder

9:40 – 10:40 a.m.

Pharmacogenomics and personalized medicine: the future is here (1.0 CEU)* SOLD OUT

category-icon-speakerJohn Papastergiou

The modern approach to pharmacy practice (1.0 CEU)* SOLD OUT

category-icon-speakerTim Brady

Biologics and biosimilars in community pharmacy (1.0 CEU)* SOLD OUT

category-icon-speakerMike Boivin

Getting the right financial advice SOLD OUT

category-icon-speakerMike Jaczko

(This session is not accredited by CCCEP)

Make it easier for your patients to manage their diabetes – Practical tips to use every day! (1.0 CEU)* SOLD OUT

category-icon-speakerShelley Diamond

Clinical and financial opportunities in compounding for community pharmacists (1.0 CEU)* SOLD OUT

category-icon-speakerAmy Lamb

10:40 – 11:10 a.m. Coffee break and vendor tabletop product display
11:10 a.m. – 12:10 p.m.

The parent-friendly pharmacy (1.0 CEU)* SOLD OUT

category-icon-speakerShelley Diamond

How enhanced glucometer testing can help your patients with diabetes (1.0 CEU)* SOLD OUT

category-icon-speakerJohn Papastergiou

A community pharmacist’s guide to medical cannabis (1.0 CEU)* SOLD OUT

category-icon-speakerMichael Kani

Google vs. the pharmacist (1.0 CEU)* SOLD OUT

category-icon-speakerCarlene Oleksyn

Chronic venous disease – A unique opportunity for the community pharmacist (1.0 CEU)* SOLD OUT

category-icon-speakerBryan Gray

Opioid overdose reversal: incorporating naloxone into your pharmacy practice (1.0 CEU)* SOLD OUT

category-icon-speakerWilson Li

12:10 – 1:50 p.m. Luncheon presentation: Connecting with patients: the final frontier (0.50 CEU)* SOLD OUT

category-icon-speakerRobert Hawke

1:50 – 2:20 p.m. Vendor tabletop product display
2:20 – 3:20 p.m.

Travel medicine – a crash course for your community pharmacy (1.0 CEU)* SOLD OUT

category-icon-speakerAjit Johal

The pharmacist’s role in anaphylaxis education (1.0 CEU)* SOLD OUT

category-icon-speakerShelley Diamond

Point of care testing in the community pharmacy:  a novel approach to improve patient care (1.0 CEU)* SOLD OUT

category-icon-speakerBryan Gray

Maximizing the role of pharmacy technicians (1.0 CEU)* SOLD OUT

category-icon-speakerCarlene Oleksyn

Understanding mental health: a pharmacist and patient perspective (1.0 CEU)* SOLD OUT

category-icon-speakerHugh Toner

The cost of doing nothing (1.0 CEU)* SOLD OUT


Dean Miller & Mike Cavanagh

3:30 – 4:30 p.m.

Delivering smoking cessation services to patients with psychiatric comorbidities (1.0 CEU)* SOLD OUT

category-icon-speakerRon Pohar

The New Topicals – So much more than pain relief and pediatrics in the age of polypharmacy (1.0 CEU)* SOLD OUT

category-icon-speakerJennifer May

The long days and short years to your business exit (1.0 CEU)* SOLD OUT

category-icon-speakerMax Beairsto

Implementing a pain optimization program and opioid management (1.0 CEU)* SOLD OUT 

category-icon-speakerBryan Gray

The role of Intra-Nasal Steroids as first-line therapy in the care of your allergy patients (1.0 CEU)* SOLD OUT

category-icon-speakerVijay Sarma

Incorporating COPD interventions into your daily practice  (1.0 CEU)* SOLD OUT


Dorothy Pardalis

4:30 – 5:40 p.m. Networking event and vendor tabletop product display

*Pending CCCEP accreditation

Opening session: The win-win-win of the appointment-based pharmacy model (0.75 CEU)* 8:30 – 9:30 A.M.

There is growing momentum for a community pharmacy care model that has been proven to increase patient adherence levels 30% over national averages, improve professional satisfaction for pharmacy staff, and yield results that support a sustainable pharmacy practice. Don’t miss this important session on a new community pharmacy model that produces wins for patients, employees, and the pharmacy.

Presented by Jesse McCullough, PharmD

Skincare and the role of the pharmacist – A new area of growth and patient care (1.0 CEU)* 9:40 – 10:40 A.M.  SOLD OUT

Pharmacists are often the first health professionals to be consulted about skin conditions because of their knowledge of the growing range of products in this area, clinical expertise in skin assessment, and treatment for skin problems. This session will help identify your patients’ skin appearance issues with a focus on fine wrinkles and uneven skin tone,and include cosmeceutical and cosmetic skincare options, OTC dermatological therapies, and ways to integrate the cosmetician or beauty consultant to create a value-added service experience for your patients. We will also review examples of skincare service business models that can produce results for your patients and your pharmacy

Presented by Aaron Sihota, BSc., BSc.Pharm. RPh.

Becoming a trusted healthcare resource for seniors (1.0 CEU)* 9:40 – 10:40 A.M.  SOLD OUT

There are more opportunities for you to improve the health and comfort of your senior patient population beyond medication management. In this session, discover how to build a network of resources to help seniors manage a number of conditions common in their cohort. As a pharmacist, you can become a key healthcare contact in the lives of your senior patients by advising and directing them to services such as physiotherapists, audiologists, home healthcare providers and suppliers. Once you become such a trusted and valued healthcare resource to your patients, they will reward your pharmacy with their loyalty.

Presented by Rose Patodia, BScPhm, CGP

Medication synchronization to improve patient outcomes (1.0 CEU)* 9:40 – 10:40 A.M.  SOLD OUT

Synchronizing the medications of your patients with multiple, chronic conditions can help this cohort increase adherence levels, and thus, improve their health outcomes. But the benefits don’t stop there. Shifting your chronic patients to a synchronization program also shifts your staff’s focus from passively filling prescriptions to allowing you to work proactively with a more predictable and manageable workload. Learn how pharmacist Bryan Gray has implemented such a program at his pharmacy.

Presented by Bryan Gray, Pharmacist and pharmacy practice change advocate

Dispensing antibiotics? Probiotic therapy options can improve patient outcomes and grow your business (1.0 CEU)* 9:40 – 10:40 A.M.  SOLD OUT

The path to success for your patients and your pharmacy is a combination of education, coaching and high-margin revenue opportunities. With Canadians averaging one course of antibiotics every 18 months, there is intense interest in probiotics to mitigate the adverse effects of antibiotics. This session will review newly published clinical studies, provide a balanced view of how to recommend probiotics in this situation, and offer pharmacists a new platform on which to base therapeutic care options to improve the health of both patients and pharmacy.

Presented by Dragana Skokovic-Sunjic, RPh BScPhm NCMP

Pharmacy finance for pharmacists – Capital markets (1.0 CEU)* 11:10 A.M. – 12:10 P.M.  SOLD OUT

This workshop builds on the introductory workshop “Pharmacy finance for pharmacists” delivered at Pharmacy U Toronto and Vancouver in 2016. Pharmacists will be introduced to how capital markets function, what to look for when evaluating risk adjusted returns and market indexes, important aspects of common and preferred shares, the roles of various investment professionals, and active vs. passive investing.

Presented by Mike Jaczko, BSc Phm, RPh, CIM™


We often have the best intentions to change the way we do things, or even the way we are. We know that if we did we could reap the benefits long term, and yet…most people fail to make change happen. This interactive workshop will provide insight into why change is necessary, the psychological process involved, how to assess your readiness and capabilities to change, and how to initiate a change that is important to YOU.

Presented by Hani Kafoury, Psychologist (OPQ), transformational coach, facilitator and speaker

Effectively selling your services 2.0 (1.0 CEU)* 11:10 A.M. – 12:10 P.M.  SOLD OUT

Building on the Effectively selling your services session delivered at Pharmacy U 2016, this 2.0 version is a case-based workshop designed to equip you with effective techniques to engage patients who can genuinely benefit from your pharmacy’s services. You will learn how to communicate program benefits to your patients, both for third party and patient-paid services.

Michael Boivin, Bsc. Phm, RPH, CDE, CTE

The pharmacist’s role in sleep and drug therapy (1.0 CEU)* 11:10 A.M. – 12:10 P.M.  SOLD OUT

Many people suffer from poor sleep quality, greatly affecting their overall well-being. The good news is that pharmacists can contribute to their patients’ quality of life with an effective, patient-valued consultation service. In this session we will discuss educating patients on effective sleep hygiene and integration into their lifestyle, choosing quality sleep products, understanding the role of medications in assisting sleep disorders, using wearable devices for monitoring sleep cycles, and screening patients to identify those in need of assistance.

Presented by Dr. Alan Low, BSc.Pharm., Pharm. D., RPh, ACPR, FCSHP, CCD

Pharmacist-delivered acne management services for your patients (1.0 CEU)* 11:10 A.M. – 12:10 P.M.  SOLD OUT

Learn how you can help your patients with acne achieve optimal results through the development of a tailored acne skin care regimen. We will look at the role of adjunct topical non-comedogenic OTC skin therapies that supplement as well as improve your patients’ prescription therapy adherence, including understanding how to recommend new medical grade cover-up camouflage, comedolytics, photoprotection, and sebum-controlling agents. Also discussed will be how to structure the program to provide your pharmacy with a sustainable patient service, including workflow integration, and how to attract patients in need.

Presented by Aaron Sihota, BSc., BSc.Pharm. RPh.

Lunch and industry discussion: Is the ABM pharmacy model right for Canadian retail pharmacy? (0.50 CEU)* 12:10 – 1:50 P.M.

While the Appointment-Based Pharmacy Model has gained a great deal of traction in the United States, its adoption in Canada has been more tepid. The model provides benefits to all pharmacy stakeholders including patients, community pharmacies, third party payers, drug manufacturers, the Canadian government and taxpayers. We will examine some of the available benefits, discuss objections to the model from retail pharmacy and explore some potential solutions for overcoming barriers.

Legal considerations for pharmacy owners – Corporate structure (1.0 CEU)* 2:20 – 3:20 P.M.  SOLD OUT

Astute pharmacy owners recognize the value of a carefully considered and well-orchestrated corporate structure to their success. This workshop will help you understand the benefits of a succession plan, common structuring techniques used by pharmacy owners, the caveats associated with restricting strategies, successful real estate strategies, and how a family trust can benefit pharmacy owners.

Presented by Peter Spence, LLB

Creating a senior-friendly pharmacy (1.0 CEU)* 2:20 – 3:20 P.M.  SOLD OUT

Your senior patients for the most part have specific, and fairly common and predictable, needs. But how well do you design and communicate what your pharmacy has to offer to these patients? Learn how to make your pharmacy an ideal choice for senior patients and their caregivers. In this session, we will discuss ways to tailor your pharmacy’s services to provide seniors with improved health outcomes and ways to make their lives and those of their caregivers easier and more comfortable, all while creating a very loyal patient population.

Presented by Rose Patodia, BScPhm, CGP

Optimizing diabetes care with the integration of novel technologies (1.0 CEU)* 2:20 – 3:20 P.M.  SOLD OUT

A number of novel technologies are available to aid in the care of your patients with diabetes. In this session we will discuss the role of point-of-care testing in community pharmacy practice as well as examine the tools and technologies available to pharmacists to enhance patient outcomes. Real-world case studies will be reviewed as we explore data and implementation experience from a number of innovative pharmacist-directed diabetes clinics.

Presented by Wilson Li, B.Sc.Phm, R.Ph, CDE

Creating a successful smoking cessation program with new nicotine replacement therapy options (1.0 CEU)* 2:20 – 3:20 P.M.  SOLD OUT

The new Nicotine Replacement Therapy product licences present pharmacists with the opportunity to improve outcomes for their patients wanting to quit smoking, and also contribute to pharmacy revenue.  In this session, you will learn how to maximize the use of NRT for quit attempts and bring down perceived barriers of cost and coverage as part of a successful and sustainable smoking cessation program for your pharmacy.

Presented by Jane Ling, R. Ph., BScPhm.

Become the go-to diabetes care expert (1.0 CEU)* 3:30 – 4:30 P.M.  SOLD OUT

Learn the various opportunities for pharmacists to broaden their business by targeting all aspects of diabetes care. Set yourself apart by offering professional scope services and expanding your offering of exceptional diabetes care knowledge. This presentation will review up-to-date targets for diabetes care based on CDA guidelines, ways to effectively manage diabetes, and methods for capturing diabetes market share by improving both bottom line and outcomes for patients.

Presented by Donnie Edwards R.Ph., B.Sc.Phm

Managing mild to moderate Pain – Putting your patients first (1.0 CEU)* 3:30 – 4:30 P.M.  SOLD OUT

Almost every day in pharmacy practice patients ask pharmacists for products to relieve pain.  Many types of pain can be effectively managed with analgesics available in your front shop. This case-based session will explore many of the common issues surrounding pain management and ways to tailor your analgesic recommendations to meet the needs of your patients.

Presented by Michael Boivin, Bsc. Phm, RPH, CDE, CTE

Engaging physicians: Improving patient care and expanding your services (1.0 CEU)* 3:30 – 4:30 P.M. SOLD OUT

This session will focus on helping pharmacists develop customized strategies to identify common goals and benefits for physician–pharmacist collaboration. Issues surrounding physician practices will be reviewed to highlight their potential impact on acceptance of pharmacy services and to demonstrate different approaches that can mutually benefit pharmacists and physicians. This case-based session will empower pharmacists to engage physicians on the value of pharmacy services to improve patient care and reduce the time physicians spend on managing common drug-related issues.  Each pharmacist will leave with some simple, yet effective approaches to improve pharmacy service uptake by physicians.

Presented by Iris Krawchenko, R.Ph. B.Sc. Phm

Building a patient-centred pharmacy (1.0 CEU)* 3:30 – 4:30 P.M.  SOLD OUT

In addition to improved adherence results and workflow efficiencies, implementation of a medication synchronization program allows for a richer pharmacist-patient relationship to be established. The resulting pharmacist-patient interactions will provide the platform for the resolution of complex drug therapy problems, preventive medicine to be adequately recommended, and diagnostic and counselling services to be offered to those in need. Learn how to unleash a host of opportunities to enhance patient outcomes and build pharmacy revenue through appropriate recommendations to your patients.

Presented by Bryan Gray, Pharmacist and pharmacy practice change advocate


*CCCEP accredited


Michael Boivin, Bsc. Phm, RPH, CDE, CTE

Michael Boivin is a clinical pharmacist consultant, continuing education developer and president of CommPharm Consulting Inc. In 2009, he left full-time pharmacy practice to pursue a career in continuing education and consulting. He has developed in excess of 250 accredited continuing education activities for pharmacists, family physicians, specialists, and allied healthcare professionals.


Donnie Edwards, R. Ph. B.Sc Phm

Donnie is co-owner of Boggio & Edwards IDA pharmacy in Ridgeway, ON.  His focus in this specialty compounding pharmacy is on pain management, women’s health and addiction services. He is also an Adjunct Clinical Assistant Professor at the University of Waterloo serving as the Regional Clinical Coordinator for the Niagara region. Previously Donnie was interim CEO of the Ontario Pharmacists Association (OPA) where he represented the professional views of over 10,000 pharmacists in Ontario and promoted the role of the pharmacist as a provider of front-line healthcare.


Bryan Gray, BSc. Pharm, RPh, CDE, MBA

Bryan Gray is a practising pharmacist, certified diabetes educator, pharmacy owner, and consultant working and living in Thunder Bay, ON. Bryan completed his pharmacy education at Dalhousie College of Pharmacy in Halifax, NS. Upon graduation he began his Masters in Business Administration at Lakehead University. He has been an active advocate in the profession: committee member for the Ontario Pharmacists Association, board member with the Canadian Foundation for Pharmacy, Pharmacy Practice Plus Blogger, and CPJ journal author. Bryan has been recognized for his accomplishments with awards including: OPA – Commitment to Care and Service Leadership Award; CAPSI – Guy Genest Passion for Pharmacy Award; CPhA – New Practitioner of the Year Award. Bryan’s practice and research interests involve program development and integration of point-of-care testing.

Mike Jaczko photo

Mike Jaczko, BSc Phm, RPh, CIM™

Mike Jaczko, a pharmacist by background, is a portfolio manager and partner at KJ Harrison, an independent investment firm located in Toronto that provides advice and investment strategies to high net worth individuals and their families. Mike has over 32 years of mergers and acquisitions experience with Canadian retail stores and over 20 years of experience in the Canadian wealth management industry. Mike acts as a trusted advisor to pharmacy owners on matters associated with wealth management pertaining to estate, corporate structure, tax planning and insurance as well as general succession matters. Mike also advises on strategy associated with preparing, valuating and negotiating the sale of Canadian retail pharmacy businesses.


Hani Kafoury, Psychologist (OPQ), transformational coach, facilitator and speaker

With over 30 years of business experience, half of which spent as a senior executive in multinationals and family-owned businesses, and now a licensed psychologist and entrepreneur, Hani brings a unique set of experience and expertise to organizations. Hani is certified in a number of change management models and is an experienced Myers-Briggs Type Indicator practitioner. His topics range from change management, employee engagement, career management to leadership, and more. He has written a number of columns on change management for the Montreal Gazette and is currently writing his first book on transformation called DARE! Hani’s private practice as a psychologist and coach in Montreal specializes in work-related stresses and helping his clients reach their full potential at work and life


Iris Krawchenko, R.Ph., BSc Phm

Iris has 31 years of combined experience in community pharmacy ownership, management, long-term care, hospital and primary care family health team practice. She develops continuing education programs to help pharmacists understand and integrate pharmacy services to improve patient care with achievable business wins. Iris is a former owner of Dell Pharmacies, a group of 17 pharmacies, past president of the Ontario College of Pharmacists, and has been honoured with the Pharmacist of the Year Award from the Ontario Pharmacists Association.

Wilson Li

Wilson Li, B.Sc.Phm, R.Ph, CDE

Wilson became a CDE pharmacist in 2012 and has a keen interest in providing specialized diabetes care. He organizes regular A1c clinics and collects patient data for practice-based research. Most recently, Wilson and his team completed a national community-pharmacy-based A1c study with over 1,000 patients across the country. His team’s results were published in the International Journal of Pharmacy Practice (IJPP) as a proposed Canadian model for diabetes care. Wilson continues to implement novel approaches to better meet his patients’ health needs including a recent study in pharmacogenomics screening to optimize drug therapy.

jane ling

Jane Ling, R.Ph., B.Sc.Phm.

Jane Ling is a practising pharmacist working with Lovell Drugs Prescription Pharmacy at Glazier Medical Centre in Oshawa, the North Durham Family Health Team in Port Perry, and is an adjunct clinical assistant professor with the University of Waterloo. Jane is a founding member and president of CEASE (Central East Association for Smoking Elimination). Jane is also the founding member and president of Pharmacists for A Smoke Free Canada ( whose membership includes smoking cessation champion pharmacists from across Canada. She speaks on smoking cessation and COPD to healthcare providers, stakeholders and industry as well at many tobacco addiction-related conferences across Canada.


Dr. Alan Low, BSc.Pharm., PharmD, RPh, ACPR, FCSHP, CCD

Alan is a clinical associate professor with the Faculty of Pharmaceutical Sciences at UBC, course coordinator of the pharmacy management course; manager, reimbursement and medical affairs with Servier Canada; and also an instructor and course developer with the School of Health Sciences at the Justice Institute of BC (JIBC). In a previous role, Alan led the design, development, implementation and management of the Pharmacy Practice Model’s Initiative (PPMI) in Alberta as well as the design and implementation of the BC Medication Management Project (BCMMP). He is a co-editor and author of the recently released Pharmacy Management in Canada textbook.


Jesse McCullough, PharmD

Jesse McCullough is Rite Aid’s Director of Pharmacy Initiatives and Business Development. His goal is to develop interventions for the benefit of pay-for-performance partners, empower pharmacists to practise to their fullest extent, and establish and cultivate provider relationships.  He previously served as in the Clinical Services departments at Rite Aid and Brooks Eckerd where he was involved in the development and execution of a number of initiatives including pharmacist-based immunizations, medication therapy management programs, and various disease state management programs.

Rose Patodia

Rose Patodia, BScPhm, CGP

Rose Patodia completed her Bachelor of Science in Pharmacy in 1991 at the University of Toronto, and subsequently completed a hospital pharmacy residency.  She has been a Certified Geriatric Pharmacist since 1998 and has worked in geriatrics at Sunnybrook Health Science Centre, and in the community long-term care setting in her role as manager in the long-term care division at the Shoppers Drug Mart corporate office.  She is currently Editorial Director with Pear Healthcare Solutions working with pharmacy clients to develop educational and practice change programs. Rose also works as a home-visiting pharmacist for home-bound patients in York region.



Aaron Sihota, BSc, BSc. Pharm., RPh.

Aaron Sihota is a clinical instructor and course coordinator with a focus area in cosmetic dermatology at the Faculty of Pharmaceutical Sciences at UBC. He is a nationally recognized pharmacy leader who actively promotes care innovation and change leadership as a front-line community pharmacist in Vancouver.   Aaron has served as a strategic consultant in the establishment and implementation of clinical pharmacy services in new pharmacies as well as in developing clinical tools for pharmacists to navigate the regulatory and payer environment. He recently co-founded Pharmacy Leaders of Tomorrow (PLoT), a platform dedicated to fostering business practice innovation and entrepreneurship in new pharmacists, which is the first of its kind in Canada. Aaron serves as a voting member of the College of Pharmacists of BC Community Pharmacy Advisory Committee and is the recipient of the 2015 Canadian Foundation for Pharmacy Wellspring Leadership Award.



Dragana Skokovic-Sunjic, RPh, BScPhm, NCMP

Dragana Skokovic-Sunjic is a clinical pharmacist with Hamilton Family Health Team, a teaching associate with the Faculty of Pharmacy, University of Toronto SPEP Program, and NAMS Certified Menopause Practitioner. She is also a resource speaker for the CHSE (Continuing Health Science Education) program at McMaster University in Hamilton. Dragana’s areas of expertise are NHPs and women’s health, with a special interest in probiotics. For her work in health education and unique approaches, Dragana has been the recipient of numerous awards.


Peter Spence, LLB

Peter Spence is a Partner of Harrison Pensa LLP. Peter’s practice involves all aspects of corporate and commercial law, with an emphasis on securities, financing, mergers and acquisitions. Representative clients range from start-up ventures to publicly listed corporations. Peter has over 25 years of retail pharmacy experience.